What is the first step in the incident investigation process?

The first step in the incident investigation process is to identify the facts. This foundational phase involves gathering all relevant details about the incident, including what happened, when it occurred, where it took place, and who was involved. This step is crucial because it sets the stage for a thorough investigation. Without a clear and accurate understanding of the facts, subsequent steps such as determining causes, making recommendations, and following up would be based on incomplete or misguided information.

Identifying the facts helps to establish a timeline and context for the incident, ensuring that the investigation is focused and that the conclusions drawn are rooted in reality. This process may involve collecting witness statements, reviewing documentation, examining the physical scene, and gathering any relevant data. By starting with a detailed fact-finding mission, the investigation team can analyze the situation more effectively and lead to better decisions in addressing the incident and preventing future occurrences.